Refund policy for subscriptions, premium access, and billing disputes.

This page sets the default billing and refund expectations for paid access sold through the product.

Direct answer

Cresio generally treats premium access as non-refundable once entitlement has been granted for the current billing period, except where law requires otherwise or a clear platform-side billing error occurred.

Policy scope

This Refund Policy applies to platform charges, premium access charges, and subscription-related payments processed for Cresio or for operator-managed paid access offered through Cresio, unless a different written policy is shown at checkout.

Default rule

Unless required by law, paid charges are generally non-refundable once access, entitlement, or delivery has been granted for the current billing period. Free preview access does not create a refund right because no paid charge is taken.

When we may issue a refund

We may approve a refund or credit in cases such as duplicate billing, a proven technical failure that prevented access after payment, an unauthorized charge that is promptly reported, or another clear platform-side billing error.

When we generally do not refund

We generally do not refund for changes in market conditions, dissatisfaction with signal performance, operator trading losses, failure to use the service, or a change of mind after premium access has already been granted for the billing period.

Request window

To request a billing review, contact support promptly after the charge. As a default operational rule, requests should be made within 7 days of the relevant charge so the event can be investigated while payment and entitlement records are fresh.